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Change buttons on prompt UI to be "Send anyways" "Don't send"


Currently the prompt asks "Did you forget to attach?" with "Yes" and "No" buttons. The "No" button is on the right.
There are several issues with this:
  • Most times the default button is on the right, and in this case the default is to send anyways
  • Users associate the words "Yes" "Confirm" etc with performing an action, and "No" "Cancel" "Abort" with stopping. In this case, it is the opposite.
  • Users don't read dialog boxes closely, they click the thing that will make it go away so they can get back to work.
    I suggest to avoid the confusing "what does yes/no" conversation, to switch both buttons to be action buttons, and to make the default, on the right, be "Don't send".
    This is consistent with, eg, the built-in dialog that asks if you want to use Ctrl+Enter as the shortcut for sending an email: They still use Yes/No, but the No button is on the right, and means don't send.


gouravdas wrote Oct 20, 2011 at 3:42 PM

I may not be changing the position of the buttons, but definitely the wordings as you mentioned. This was a very valuable feedback. It will be incorporated in next release.

wrote Feb 14, 2013 at 2:02 AM